• Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines

Minimum requirements

• Matric
• 2 – 4 years experience as a Supervisor
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

• Communication  
• Controls quality & standards 
• Customer orientation / Passion for customer 
• Delegation  
• Team orientation

Key responsibilities

• Merchandise Management  
• Ensures that hygiene, housekeeping and safe work standards are maintained  
• Monitors adherence to merchandise/display standards   
• Conducts regular quality checks on merchandise   
• Checks that pricing of products are correct  
• Optimises stock levels  
• Ensures the safe handling of and disposal of hazardous chemicals  
• Identifies possible hazards in the workplace  
• Manages inventory  
• Monitors quality checks on merchandise  
• Checks and advises on merchandising safety and hygiene standards 
• Monitors competitor developments and customer profiles  
• Develops and builds supplier relationships 
• Analyses category performance 

Finance  

• Monitors departmental gross margins and turnover and identifies deviations 
• Conducts bi-annual stock take   

People Management & Development 

• Evaluates the performance of subordinates against agreed objectives and standards 
• Monitors, assists and advises on staff performance 
• Supervises staff 
• Provides input into scheduling requirements for the department  

Operations & Maintenance 

• Ensures that all equipment is maintained in effective working order 
• Ensures that equipment is operated in accordance to laid down standards 
• Ensures that checks are carried out on faulty equipment before calling out relevant contractor 
• Ensures that back-ups are well maintained 

Shrinkage & Security 

• Ensures adherence to security procedures 
• Implements shrinkage control measures 
• Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness 
• Opens and locks store 
• Attends to alarm call-outs 
• Ensures that cash office procedures and security checks are adhered to  

Administration 

• Completes all relevant administration documentation 
• Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines 
• Monitors and checks that price changes are actioned daily 
• Analyses stock reports 
• Confirms daily rosters and follows up on deliveries 
• Utilises daily stock reports 
• Monitors daily/weekly turnover  

Customer Service Management  

• Provides customers with information on store layout, product availability and customer services 
• Listens, confirms and responds to customer request for products and services 
• Deals with customers who wish to return/exchange/repair goods previously purchased 
• Performs front-line duty 
• Handles customer complaints 

Sales Promotions  

• Plans and implements sales promotions 
• Plans and implements the execution of in-store promotions 
• Monitors the implementation of promotional activities in store 
• Evaluates the success of promotional activities in-store