Requirements

• Matric or Grade 12
• 3 years minimum non-life insurance experience
• 3 years minimum non-life claims experience will be beneficial
• 3 years minimum claims procurement experience will be beneficial
• Experience in the claims supply and service chain
• Experience with incident managers
• Knowledge of the legislative impact on the insurance and financial services industry
• Relevant regulatory and compliance requirements
• Knowledge of the competitor landscape
• Certificate in Procurement supply chain management will be beneficial
• Hold a valid driver’s license
• Willing to travel if required

Duties & Responsibilities

• Managing service providers within the claims service chain
• Conduct monthly service provider audits to confirm if the Service Level Agreements are adhered to
• Hold monthly one-on-one meetings to discuss any performance & development topics with service providers.
• Be assertive and interacting with partners daily
• Support the Claims Procurement strategic objectives
• Partner with Momentum Insure’s internal stakeholders [Actuarial, Underwriting, Legal, Claims, Sales, and Servicing], including communication and training.
• Investigate and report on potentially fraudulent service providers.
• Identify innovative opportunities to improve efficiencies & client experience and manage claims costs
• Manage service provider relationships and performance [including performance management & termination]
• Present procurement initiatives to the Claims Procurement Steering Committee
• Implement procurement initiatives
• Manage Broad-Based Black Economic Empowerment initiatives and legislative requirements
• Manage Enterprise and Supplier Development initiatives and legislative requirements
• Draft monthly reports for the Head of Claims Procurement and the Procurement Steering Committee