Formal Education:

• Appropriate 3/4 year IT qualification
• (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
• Advanced SQL programming training

Experience

• Minimum of 5 – 7 Years IT Experience
• Experience in dealing with teams within geographical and technical complex environment.
• Extensive exposure to SQL programming and database systems is required
• General IT skills are essential, like windows, excel, ftp and the ability to research and solve business problems with IT solutions
• Knowledge of Financial and Insurance Business is a definite advantage
• A background in Programming and IT System Support of large, complex systems is required.

The main functions:

Owls System Support

• Execute business needs, which require development, testing and implementation of the required solutions based on identified priorities within the team
• Owls system Operational monitoring and reporting
• Understanding and keeping track of changes made in Test and Live environments
• Identify, minimize and escalate potential risks and opportunities in the Owls System and any interfaces to other systems or manual processes.
• Ensure effective business alignment by developing and maintaining effective relationships with all stakeholders as part of the IT Team
• Deliver successful end user support to Business
• Implement and adhere to best practice guidelines, policies, processes, and procedures.
• Assist with user training and guidance and training and user queries.

Security and User Management

• Business application security administrator for Zestlife Owls application.
• Assist with IT audits for Zestlife
• Assist with quarterly security reports
• Assist users with password resets