Description

• We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team.
• In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.
• Understand all the functionality within the GhostPractice system.
• Installing and setting up software at clients.
• Interviewing clients and their staff in order to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Converting Non- Financial client’s data from Legacy system into GhostPractice.
• Managing and completing the conversion process between the conversions Team and Implementation Team.
• Updating clients with latest GhostPractice version.
• Train clients on all the functionality within the GhostPractice system.
• Problem solving of client issues.
• Functional testing of software.
• Preparing and managing project plans.
• Servicing clients in terms of their requirements of the GhostPractice system.
• Meeting with clients and managing projects.

Key Responsibilities

• Execute the strategy as expressed by the Executive Management team of the company.
• Report directly to your Team Leader on all related activities.
• Managing the Project assigned to you and making sure that all Milestones are met and the Project Launches as per project plan.
• Attending to meetings with the client about the project.
• Interviewing the client and understanding the client’s processes and procedures in order to implement GhostPractice successfully.
• Understanding and Analysing the client’s data along with the client and converting and importing it into GhostPractice (Non-Financial).
• Testing the integrity of the data along with the client.
• Training Clients in a classroom setup or doing one-on-one training sessions with individual clients on GhostPractice.
• Installing SQL and GhostPractice at the client if and when necessary.
• Assisting the client with handholding and support during the Testing- and Launch phases.
• Communicating project progress internally as well as to the client on a regular basis.
• Ensuring that your client understands all the appropriate Financial and Management Reports in the system to assist them in better managing their business and staff.
• Ensuring that all project related admin and documentation is completed and filed on GhostPractice and that all client signed documents are submitted to the Line Manager as well.

Skills, Knowledge & Expertise

• Ability to handle multiple priorities and remain focused and organized.
•  Ability to effectively communicate verbally and in writing.
•  Proficiency in Microsoft Office products.
•  Understand all the functionality within the GhostPractice system.
•  Effectively manage Project Milestones and Due Dates.