Key Performance Areas

To follow up on queries from stake holders.

• Telephone calls.
• Checking correspondence. 
• Sending out letters. 
• Draft undertaking letters where applicable.

Completing payment requisition on offers made.

• Expenditure authorization. 
• Check list. 
• Obtain relevant signatures in terms DOA

Drawing and filing of correspondence received.

• Request file from CAFS.  
• Print all relevant emails / letters received via post.
• Placing of documents on file daily.

Updating claims system.

• Draw file from CAFS.  
• Update claim viewing with all relevant information.

Collecting and delivering files to all relevant departments.

• Request files from Assessor and ensure that it is delivered to relevant department timeously.

Sending of file copies to relevant stake holders  

• Obtain file from CAFS.  
• Have copies made and send to relevant stake holders

To receive new claims and conduct duplicate checking. 

• Check and verify all claims data.
• Use claims system to conduct duplicte checking and complete checklist.
• Use the payment sytem to check duplicate payments
• Use the Home Affairs database to check mortality.

Qualifications and Experience

• NQF 4 (Matric or Grade 12) qualification. 
• Computer literacy
• Relevant 1 year experience in claims handling environment and administration.