Spa Manager Job at African Echoes Recruitment

• A luxury safari lodge in Limpopo is seeking an experienced and professional Spa Manager to join their team.
• The successful candidate will be responsible for the overall management, profitability, operational standards and guest experience of the spa. This is a hands-on and commercially focused position, requiring the successful candidate to actively drive treatment revenue, retail sales, therapist productivity, guest engagement and repeat business.

REQUIREMENTS: 

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• Minimum 2-year qualification preferred
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years' experience within the spa/wellness industry
• Minimum 2 years' management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• First Aid qualification advantageous
• Valid Driver's Licence advantageous 

KEY RESPONSIBILITIES: 

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands-on with treatments when required 

PACKAGE: 

• Salary: R15,000 per month, depending on qualifications and experience
• Performance-based incentive structure
• Single accommodation provided
• Staff meals provided