BPO & Call Centre Sales Specialist Job at SMD Technologies

Job Purpose

• We are looking for a proactive and target-driven B2B Sales Specialist to develop and grow SMD Technologies’ presence within the BPO, call centre, collections and customer-service sectors.
• The successful candidate will be responsible for identifying new business opportunities, prospecting for potential clients, establishing relationships with key decision-makers and developing a strong sales pipeline. The role will involve actively getting into the market, meeting prospective clients and identifying opportunities to supply SMD’s broad range of products.
• This is a new-business and client-farming role, rather than a traditional account-management or KAM position. The successful candidate will be expected to actively prospect, open new accounts, develop relationships and identify opportunities for repeat business.

Key Responsibilities:

• Identify and prospect for new B2B clients within the BPO, call centre, collections and customer-service sectors.
• Build and maintain a strong pipeline of prospective clients and sales opportunities.
• Research target organisations and identify relevant procurement, IT, operations and business decision-makers.
• Conduct cold calling, email outreach, networking and other proactive business-development activities.
• Arrange and attend client meetings and site visits to identify business opportunities.
• Develop relationships with decision-makers and key stakeholders within prospective accounts.
• Identify client requirements and recommend suitable SMD products and solutions.
• Promote products including headsets, computers, monitors, peripherals, furniture and other workplace technology solutions.
• Prepare and present suitable product proposals and quotations in conjunction with the relevant internal teams.
• Follow up on opportunities and maintain regular contact with prospective and newly acquired clients.
• Develop newly acquired clients into long-term, repeat customers.
• Identify opportunities to cross-sell and expand SMD’s product offering within client organisations.
• Keep accurate records of prospects, meetings, opportunities and sales activities on the relevant systems.
• Work closely with internal sales administration and order-processing teams to ensure a smooth handover of confirmed business.
• Achieve agreed sales targets and business-development KPIs.
• Stay informed about market trends, competitors and opportunities within the BPO and contact centre industry.
• Attend industry events, networking opportunities and client meetings when required.
• Perform other sales-related and ad hoc duties as required.

Requirements:

• Grade 12 / Matric.
• Relevant tertiary qualification in Sales, Marketing, Business Management or a related field will be advantageous.
• Minimum 2–3 years’ experience in B2B sales, business development or a similar sales environment.
• Proven experience in new-business development and prospecting.
• Experience selling technology, electronics, workplace solutions or related products will be advantageous.
• Experience working with BPOs, call centres, collections businesses or large corporate clients will be advantageous.
• Strong cold-calling, networking and relationship-building skills.
• Excellent communication, negotiation and presentation skills.
• Strong business acumen and the ability to identify commercial opportunities.
• Target-driven, self-motivated and comfortable working independently.
• Strong computer literacy, including Microsoft Office.
• Valid driver’s licence and willingness to travel for client meetings and site visits.