Job title : Agent: Insurance Claims
Job Location : Western Cape, Bellville
Deadline : September 27, 2024
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Purpose Statement
- To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
Key Performance Areas
- Service Delivery
- Compliance and SLA Adherence
- Data Handling
- Contribution to continuous process improvement and/or team efficiency
- Risk and gap identification
- Administration
Service Delivery
- Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained
- Ensure that all escalated queries/claims are attended to and successfully closed
- Drive and deliver a superior customer service experience to the benefit of all parties involved
Compliance and SLA Adherence
- Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements
Data Handling
- Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs
- Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)
Contribution to continuous process improvement and/or team efficiency
- Identify opportunities for improvement and/or solutions to optimise efficiencies
- Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function
Risk and gap identification
- Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately
Administration
- Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan
- Execute functions on behalf of fellow team members when appropriate and/or in case of absences
Experience
Minimum:
- 1-2 years’ experience in a banking, insurance, client service environment
Ideal:
- Treating Customers fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- National Diploma
Knowledge
Minimum:
- Claims handling
Ideal:
- Knowledge of Capitec products and systems
- Understanding of the insurance industry and regulatory frameworks and bodies
Skills
- Communications Skills
- Reporting Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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