Job title : Academic Operations Administrator
Job Location : Gauteng, Johannesburg
Deadline : October 24, 2024
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Duties & Responsibilities:
Support Centre Administration
- Implement support centre plan
- Communication: Communicate with the relevant campus staff on each support centre activity as per plan
- Written and verbal communication must be relevant to the query
- Advise Line manager of any possible challenges in time
- First Responder in assisting when problems arise
- Administration: Manage Database (including registers and other reports)
- Meticulous record keeping
Student Support
- Respond to student queries within the stipulated SLA in a calm and tactful manner
- Responsible for student document storage electronically and hard copies
- Processing of student registration
- Assessments applications
Operational Administration
- Implement support centre plan
- Communication: Communicate with the relevant campus staff on each support centre activity as per plan
- Written and verbal communication must be relevant to the query
- Advise Line manager of any possible challenges in time
- First Responder in assisting when problems arise
- Administration: Manage Database (including registers and other reports)
- Meticulous record-keeping
Online Assessment Platform
- Administrative Duties
- Filing
- Record Management
Process Improvement:
- Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
- Collaborate with cross-functional teams to implement process enhancements.
Collaboration:
- Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
- Liaise with vendors, distributors, and internal departments to ensure smooth operations.
- Collaboration with the Teaching department for reporting.
Compliance and Policies:
- Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
- Adhere to reseller program requirements and guidelines.
Project Planning
- Implement Projects as delegated by the Line Manager
- Responsible for the implementation for the relevant project plans
- Provide feedback to manager/s as required.
- Participate in review and mitigation plans as needed
Minimum Requirements:
Qualifications
- Higher Certificate/Advanced National Vocational Certificate (NQF Level 5)
- National Diploma/Bachelors Degree in Administration or similar (NQF Level 6 or 7)
Experience
- Office Administration / Personal Assistant / Student administration or similar environment (1-2 Years)
- Customer Service: Dealing with client queries and reporting (1-2 Years)
- Must be able to demonstrate attention to detail and quality assurance (1-2 Years)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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