Specialist – Product Customer Operations needed at MTN

Responsibilities

Key Performance Areas:

• Support the Product Manager and Senior Product Manager on both product management and development activities
• Communicate to both internal and external stakeholders – must be proficient with inter-personal skills
• Document and/or correlate competitor analysis – maintain a database of market related pricing 
• Work with cross functional and technical teams to launch new and enhance existing products
• Liase with regulatory and commercial legal to ensure the correct compliance is followed.
• Support with go-to-market plans 
• Management of the various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) 
• Ownership of support related issues relating to Product

Qualifications

Education:

• Minimum of 3-year degree/diploma in product design or Engineering
• Fluent in language of country with basic command of English 

Global Experience Standards 

• 3+ years overall business experience, of which 1+ years in a product management/development/marketing or project management (or similar) role
• Experience in collaborating with others 
• Very good understanding of fixed broadband and mobile consumer services
• Experience working in a medium to large organization
• Fluent in English and other South African Languages