PRIMARY PURPOSE OF THIS JOB:

• To ensure efficient and effective management, administration and coordination of all aspects regarding the course/programme by aiming and working towards a high quality of service delivery throughout the duration of the course/programme, igniting a passion for the hospitality industry within eager young students helping them to grow individually and mature in their careers within the hospitality industry.

KEY RESULT AREAS:

• Coordinating, Mentoring, and assisting Students with respect to theory and practical studies and cultivation of the individual creative spirit.
• Managing Student counselling and student support/briefing and reporting on escalated student matters to Campus Head.
• Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies and IIE School of Hospitality and Service Management.
• Assisting with IIE HSM student administration on campus level.
• Briefing and reporting to Campus Head on any lecturing queries.
• Coordinating all aspects of assessment.
• Ensuring quality of programme experience and hospitality management for the students.
• Assisting with IIE HSM student administration

QUALIFICATION REQUIREMENTS

• National Diploma/Bachelors degree in Travel and Tourism/Tourism Management including modules relating to travel products and services.
• DTT Fares accreditation /and External GDS certification (Compulsory).

EXPERIENCE REQUIREMENT:

• Minimum of 3 years’ relevant practical industry experience in Travel and Tourism.
• Work experience in travel/tourism consulting/tourism information officer/travel manager/ tour manager
• Minimum of 2 years’ lecturing/teaching experience

SKILLS REQUIREMENT:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Coaching & Mentoring Skills 
• Advanced Oral & Written Communication.
• Time Management & Planning.
• Willingness to Learn.
• Customer Service Focused.
• Target driven with an ability to handle pressure.
• Problem solving skills.