Credit Controller Job at Vector Logistics

Job Purpose

• To facilitate the achievement of customer collection targets, essential to the profitability of the Company, are met.
• To manage overdue accounts, reduce the Company’s risk and minimise losses.

Key Responsibilities

Credit Control

• Generate and dispatch invoices or PoD’s on time to enable payment.
• Receive remittance advices from customers and allocate appropriately.
• Process all discounts and rebates for the Credit Supervisor to release before close of month-end.
• Clear all allocated cash in the General Ledger.
• Prepare stock tolerance journals accurately, matching all debits and credits on the SAP system.
• Prepare General Ledger accounts for authorisation and release before statements are run.
• Run statements on SAP prior to agreed monthly deadlines and distribute to customers.

Customer Administration

• Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits.
• Liaise with customers to inform them of the balances once statements have been distributed, to ensure interim payment is made or to assist with application/documents for increases in credit limits where indicated by the credit analysis report.
• Report on all transactions on 60 days plus to the Credit Supervisor.
• Process ‘stop supply’ instructions on SAP where customer non-payment payment has occurred, ensuring that all of the necessary instructions and authorisations have been received.
• Where possible, liaise with customers to rectify account problems before “stop supply” instructions are implemented.
• Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account.

Claim Processing

• Investigate pricing claims on SAP, print invoices and review deals on the system.
• Obtain authorisation for valid deals on the prepared pricing cover sheet and distribute within the department.
• Schedule the claim on SAP for pricing where no valid deal exists and provides supporting documentation to the relevant team members for processing.
• Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow.
• Assess if credit has been passed on queries and, if it not, submit supporting documents electronically to the relevant site.
• Ensure stock claims are tracked on SAP and that queries are finalised.
• Manage invalid claims by providing the necessary proof or backup documents to the customer.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• Accuracy of credit management
• Claim resolution/processing
• Standing of customer credit
• Percentage of customers over 60 days.
• Accounts reconciled and paid according to terms and agreed pricing conditions

Key Relationships

Internal

• Warehouse and finance administration teams
• Support office team

External

• Customers and principals
• Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric
• Finance Diploma or Degree
• At least 3 years’ experience in a credit and logistics environment
• SAP and Retail experience advantageous 

Behaviour Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Lead with integrity, respect and energy
• Be curious and challenge change
• Take accountability for results and people

Knowledge

• Credit management and analysis
• Compliance requirements
• Credit business processes and practices

Skills

• Verbal and written communication
• Interpersonal
• Logical thinking
• Problem solving

Attributes

• Initiative and assertive
• Able to work under pressure and prioritise
• Proactive
• Attention to detail
• Deadline driven
• Systematic
• Results/Goal oriented
• Accuracy
• Customer focus