Job title : Damage Moderator
Job Location : Gauteng, Johannesburg
Deadline : November 26, 2024
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Minimum Requirements
Education:
- NQF level 4 : Grade 12
- VDQ will be an advantage
- ACFE will be an advantage
Experience:
- 10 years’ experience within a Short-Term Insurance claims environment (both for Commercial and Personal Lines).
- Minimum 5 years Loss Adjusting / Investigating of Short-Term Insurance Claims both Personal Lines and Commercial
- Advanced knowledge of property insurance, claims verification, coverage evaluation, loss assessment (both physical damage and financial loss), reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, and finance.
- Codeplex experience would be an advantage.
Key Responsibilities:
- Multi-skilled Claims Moderator (STI Motor and Non-Motor)
- Overseeing claims Investigation
- Assessment and Analysis
- Negotiation and Settlement
- Documentation and Reporting
- Customer Service
- Continuous Improvement and process implementation
Risk and Compliance
- Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
- Identify trends in claims and train consequences thereof into the claims team.
- Ensure adherence to audit requirements.
- Ensure adherence to regulatory and compliance requirements.
People and Culture
- Create a motivated work environment where employees want to work hard to achieve service excellence by providing regular feedback on their performance and by making sure that the employees’ efforts are recognized.
- Determine and analyse training needs for the claims team and ensure that all agreed development/training interventions are scheduled, approved and executed.
- Ensure continuous improvement and updating of work instructions and process documents.
- Provide input in development and updating guidelines to support the assessment/investigation of claims.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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