Requirement Overview

The purpose of this role is to execute and report on all quality assurance provided on information technology (IT) products and services to be transitioned into the AGSA’s production environment for business use. The testing analyst is required to apply the necessary tools and techniques to ensure product and service quality standards in line with the AGSA’s testing methodology.

This position reports to a Testing Manager.

Roles & Responsibilities

Strategic Function

• Contribute to providing quality assurance of all IT products and services introduced into the AGSA’s operating environment.
• Support the implementation of the centre Balance Score Card (BSC) initiatives.

Product Management

Quality Assurance Execution:

• Responsible for the creation and production of:
  • Test cases
  • Test scripts for various test cases
• Assist end users with acceptance testing on system changes.
• Calculate test effort for given testing tasks i.e. planning, design, execution, and reporting using detailed work breakdown structures.
• Execute specific tests (system testing, regression testing) using structured techniques.
• Document and report testing progress on various projects.
• Undertake static testing based on rules and/or checklists.
• Record, track, and manage software defects.
• Record and document testing results and compare to expected results.
• Detect software failures so that defects may be discovered and corrected.
• Maintain accurate records of anomalies and issues regarding testing.
• Maintain a database of software defects.

Quality Assurance Reporting:

• Generate historical analysis of test results to track patterns that can be used to improve the system under test.

Stakeholder Management

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks, and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information, and formulating appropriate responses according to the approved protocol.

People Management

• Manage own performance to drive productivity.
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team with regard to centre management and other people-related tasks.

Financial Management and Operational Management

• Ensure compliance with AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other Responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks, and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• This position requires a minimum qualification of a National Diploma (NQF level 6) in IT or related field, with at least one testing related certification at Foundation level.

Experience

• The incumbent requires at least 3 years’ experience providing quality assurance in an IT environment.