Customer Service Representative – Nights – Fixed Term Contract needed at TTEC

Job Details

• Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Nights working on-site in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

• Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 0 to 6 months of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives