Key Performance Areas:

• Full Management responsibility of a Front Office Operation of a large and very busy Resort property including :
• General Front Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms as well as with Head Office Departments
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue and Statistics control and management
• Handling & recording of cash & other income
• Management and administration of all front office staff including Drivers
• Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
• Interaction & liaison with all departments and areas including outsourced functions
• Perform Duty Management functions
• Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same

 Position Requirements:

• Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
• Excellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel / Resort operations
• Proven management skills including: Guest & Staff relations and administration
• Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.)
• Ability to work under pressure and without supervision
• Attention to detail
• Excellent communication skills (written & verbal)
• Team Player
• Desire and ability to work in a fairly remote location with the ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s license essential
• Accommodation is provided