Job title : Contact Centre Consultants – Northern Suburbs – Cape
Job Location : Western Cape, Cape Town
Deadline : July 10, 2024
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1. Operational Productivity
- Analysing information to identify and solve account queries
- Offer information to customers on transaction history
- Gathering information to establish eligibility for loans
- Educate/inform customers on loans qualified for and complete the loan application where applicable
- Educate/inform customers on payment history
- Capturing personal financial info i.e., salary, debt, household income & expenditure
- Capturing confidential customer information
- QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping
2. Capfin Customer Experience
- Conducts calls in a professional manner and ensuring the correct customer information is captured on Captivate
- Updating of Captivate accurately
- Ability to use positive language while speaking to Capfin customers
- Show empathy towards your customers on the call
- Move from inbound/outbound/multimedia when we experience high call volumes
- Follows all scripts accurately, while providing exceptional customer services
- Follows all call processes in such a way that Quality Assurance processes are met to ensure the business always remains complaint
- Provides a positive customer experience that promotes positive Customer Satisfaction Survey
- Illustrates Good listening skills and positive objection handling
- Striving for First Call Resolution
REQUIREMENTS
Qualification
- Grade 12 (Matric)
Experience
- Minimum of 6 months Contact Centre experience
- Minimum of 6 months customer facing retail experience
- Must have a clear track record and excellent performance scores
- Must be fluent (Read, Speak & understand) in one of the following language – Xhosa, Afrikaans or IsiZulu
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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