Job title : Palladium Support Intern
Job Location : Gauteng, Johannesburg
Deadline : September 14, 2024
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Job Description
- This position will see supporting clients on the Palladium product by means of phone, email & teamviewer from our Johannesburg office.
- Keywords summarising this role: Well-versed in Accounting ERP software solutions, Business Analyst, Project Management, Time Management, Enthusiastic, Go-getter, Willing to go the extra mile.
Key Responsibilities:
- Support clients with problems and queries relating to Palladium
- Applying analytical skills in resolving problems
- Test, replicate & logging of enhancements and defects
- Work as part of the support team
- Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
- Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating clients regarding the status of their calls
- Undertaking any other projects as required by Team Leader or Support Manager
Key Requirements:
Skills and qualifications
- Grade 12 (Matric) or any other tertiary-level education
- Basic accounting, basic technical and business analytical skills
- Interpersonal Skills
- Thorough knowledge of MS Operating Systems (Win 7 to 12)
- Experience in similar ERP or Accounting products and their contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc
Desirable
- MS Excel 1,2 & 3
- SQL
- Software Support
- Helpdesk Experience
- People Skills
- Advanced Troubleshooting skills
- Working independently
- A junior or someone who has a proven track record
Minimum requirements
- Ability to function in a team
- Proficient in English
- Ability to use own initiative to ensure customer satisfaction
- Technical and practical approach to problem-solving
- Must have reliable transport, valid driver’s license and ID Document.
- Good Communication skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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