Receptionist Job at Growthpoint Properties

Purpose of the Job:

• To be the first point of contact and providing professional interaction to all stakeholders (in person, via the telephone or email). The Receptionists serves ambassadors of the company with internal and external stakeholders. They must be “on brand” in terms of the company culture and they must represent the business in the best light.

Key Performance Areas:

• Helpful, polite, friendly, professional and patient interaction with clients, tenants, contractors and staff in a busy reception.
• Professional interaction with messengers who are collecting and delivering mail.
• Answering the telephone, screening and directing calls to staff.
• Providing basic information to callers and ensuring professional interaction to resolve queries.
• Taking telephone messages accurately.
• Keeping the reception area tidy and well maintained.
• Booking, coordinating meeting rooms and troubleshooting room availability.
• Ensure that meeting rooms are serviced between meetings and liaising with baristas regarding catering and refreshment requirements.
• Contact Office Manager to report issues e.g. air-condition, lifts out of order, fire department, emergency services, plumbers, electricians and handyman.

Requirements

Education:

• Minimum Grade 12

Experience:

• Minimum two years’ receptionist experience.
• Proven track record of client liaison and switchboard.

Knowledge:

• Basic computer skills. Must be proficient in Outlook, Word and Excel.
• Strong time-management skills.
• Computer literacy

Job Specific Skills:

• Excellent verbal and written communication skills.
• Reliable, trustworthy, honest and very organized.
• Well-developed interpersonal skills.

Competencies:

• Friendly, service-oriented, extroverted, patient and well presented.
• Intelligent self-starter with an ability to show initiative.
• Ability to work autonomously with little guidance, attention to detail and meet deadlines.
• Flexible and adaptable team player.
• Assertive and driven
• Effective time management