Sales and Administrative Coordinator Job at Core Group

Job Description

• We are looking for a highly organised, customer-focused and detail-oriented Sales and Administrative Coordinator to provide efficient administrative and sales support to the Enterprise & DPP Account Management team.
• The role is responsible for coordinating sales activities, providing first-line support to resellers, managing stock allocations and price-list administration, processing customer requests and ensuring accurate, timely operational feedback.
• The successful candidate will play an important role in delivering an exceptional reseller experience while supporting revenue growth, operational optimisation and risk reduction.

Key responsibilities

First-line sales support

• Provide day-to-day administrative and sales support to Account Managers.
• Assist Account Managers with client communication, follow-ups and general sales administration.
• Act as the first point of contact for reseller queries relating to quotes, stock availability and product information.
• Respond to reseller requests accurately and within agreed service-level timelines.
• Provide resellers with accurate product, pricing and stock information.
• Recommend suitable alternative SKUs or product options when requested items are unavailable.
• Escalate unresolved or complex queries to the relevant Account Manager with all relevant information and context.
• Maintain accurate records of reseller queries, requests and escalations.

General administration and stock allocation

• Manage the stock allocation process for resellers from request through to completion.
• Provide accurate weekly stock allocation feedback to Order Management and planning teams.
• Identify stock requirements and submit additional allocation requests to planners where required.
• Maintain accurate records of stock allocations and related requests.
• Manage the distribution of price lists to resellers with a high level of accuracy and confidentiality.
• Ensure the correct price list is shared with the correct partner, particularly when pricing changes are implemented.
• Generate CTOs for Enterprise and DPP customers based on reseller requirements.
• Share reseller invoices in accordance with established company processes.
• Maintain accurate documentation and administrative records relating to reseller transactions.

Customer service

• Deliver professional, responsive and customer-focused service to all resellers.
• Ensure reseller queries are acknowledged and resolved within agreed service-level requirements.
• Build strong working relationships with resellers and internal stakeholders.
• Identify recurring reseller issues and communicate trends, opportunities and concerns to the Account Manager team.
• Participate in weekly catch-ups with Account Managers to discuss opportunities, issues, outstanding items and timelines.
• Proactively follow up on outstanding requests to ensure a seamless customer experience.
• Escalate significant customer issues appropriately and timeously.

Reporting and operational support

• Provide accurate operational feedback and reporting to relevant internal stakeholders.
• Ensure data captured across sales support and stock allocation processes is accurate and up to date.
• Track outstanding requests and ensure they are progressed within agreed timelines.
• Work closely with Account Managers, Order Management, planners and other internal teams to resolve operational issues.
• Identify opportunities to improve administrative processes and optimise reseller support.
• Maintain confidentiality when dealing with pricing, customer and commercially sensitive information.

Minimum requirements

• Bachelor of Commerce (General) or equivalent qualification preferred.
• 4+ years' experience in sales support, administration, sales coordination or a similar role.
• Experience within a B2B, wholesale or Enterprise environment would be advantageous.
• Exposure to stock allocation, price-list management and reseller administration.
• Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Proven customer service experience.
• Strong attention to detail and a high level of accuracy.
• Experience managing multiple priorities, tasks and stakeholders in a fast-paced environment.

Key competencies

• Customer service orientation
• Sales administration
• Strong organisational skills
• Advanced Excel capability
• Attention to detail
• Accuracy and data integrity
• Time management
• Communication and interpersonal skills
• Stakeholder management
• Problem solving
• Ability to work under pressure
• Confidentiality and discretion
• Proactive approach
• Ability to manage competing priorities
• Teamwork and collaboration