Call Centre Administrator Job at National Credit Regulator

Requirements:  

• A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification.  
• At least one (1) year experience in call centre, customer service or administrative environment, or Grade 12 with (2) two years experience  in call centre, customer service or administrative environment Debt Counselling Certificate will be an added advantage. 

Duties:

•  Providing administrative support to the call centre. Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA.
• Process / assess enquiries received by the NCR in line with the NCA and internal policies.
•  Accurately capture details of enquiries received.
• Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records.
• Compile daily, weekly or monthly reports.