Job Description

The Behavioural Economics graduate will operate across functions (Analytics, Digital, Product, Marketing, Channel) leveraging behavioural insights to design nudges that shape customer behaviour in a way that generates commercial value to the Bank.

The Behavioural Economics team is responsible for researching, collating and recommending global best-practice behavioural case studies from industry and academia, which in turn guide the design and development of new initiatives, implemented through multi-disciplinary teams and regular experimentation. The focus is on full spectrum of personal and business banking services and initiatives span across financial wellbeing, customer outcomes such as improving savings rates and credit performance, and internal productivity.

This exposure to the value chain within financial services, from execution at the front line to developing, testing and scaling positive interventions. Success is dependent on cross-functional teamwork, which include digital channels, branch network, segment, product and marketing and the programme involves active learning and opportunities for various practical applications.

Through this rotational programme, you’ll get the opportunity to learn how to construct a behavioural intervention, from design to execution and further manage and measure key experimentations. This exciting programme involves identifying new opportunities, researching the latest methods and sourcing behavioural insights from customers, designing, monitoring and measuring experiments and working across functions to implement and scale feasible projects. In addition to keeping up to date on best practice, you also get the opportunity to present your insights and results to a broad range of stakeholders.

During this 12-month programme you can look forward to:

• Hypothesis-driven business problem solving
• Testing hypotheses in live environments (i.e. field experimentation)
• Project management
• Speaking your mind
• Adding value to the bank
• Engaging with senior and junior stakeholders
• Behaving in accordance with the bank’s professional standards, and
• Building a passion for behavioural economics.

Application closing date: 30 June 2024

Qualifications

Masters or Honours in:

• Economics
• Psychology
• Cognitive Science
• Neuroscience
• Organisational Behaviour
• Decision Making
• Sociology
• Business Science
• Marketing
• Econometrics

Honours qualification to be completed by 31 December 2024.

Additional Information

Minimum requirements:

• South African Citizen
• Should you have work experience, it should not exceed 24 months 
• Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.