Support Specialist – Stellenbosch needed at Capitec Bank
Job title : Support Specialist – Stellenbosch
Job Location : Western Cape, Cape Town
Deadline : May 22, 2024
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Purpose Statement
- Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
- Log and track E-Channels incidents on Jira.
- Oversee small system and/or operational improvements resulting from user and client queries.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Certification in SQL Programming
- A relevant tertiary qualification in Information Technology
Experience and Knowledge
Min:
- 2 – 3 Years’ proven experience in providing Technical Support to departments dealing with client queries
- Ideally, an understanding and basic working experience of SQL to look up and correlate databases
- Escalation processing, isolation and problem solving
- Report writing
- Providing feedback daily to junior and senior management levels
- Jira and Confluence
Ideal:
- Working knowledge of IT systems development processes
- Formal report writing
- Trend analysis
- S-track
- Mobile Banking App support (USSD, Internet Banking, Banking App on Mobile Devices)
- Working with ELK Stack and Kibana
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Problem solving skills
- Attention to Detail
Conditions of Employment
- Clear criminal and credit record
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now