WFM Real Time Analyst (12 months Contract) – Western Cape needed at TFG

Key Responsibilities:

• Responsible for a multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements monitoring and in which the incumbent needs to manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements, constantly communicate with the business managers and update the schedules for short term people and business needs changes.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly. 
• Timesheets – real time reporting, UAR and Schedule Adherence.
• Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst 
• Feedback – provide feedback to WFM Analyst based on findings 
• Provides line manager/user support and query management related to WFM in real time
• Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
• WFM’s first response team in real time and monitoring stores clocks

Qualifications and Experience:

• A relevant tertiary qualification in Math, BSC, Bcom Stats or IT 
• Minimum of 1 + years’ experience in a similar role 
• WFM (scheduling, forecasting & real time)
• MS office – Database analysis and problem solving 
• Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.

Skills: 

• Review and Reporting 
• Managing Change 
• Business Case Contribution 
• Business Process Modeling (BPM) 
• Enterprise Readiness Assessment 
• Perform Gap Analysis 
• Human resources systems and tools 
• Presentation Creation 
• Spreadsheet Expertise 
• Employee Relations 
• Learning Solutions Development