Global IT Intern – 12-month contract needed at Ten Group
Job title : Global IT Intern – 12-month contract
Job Location : Western Cape, Cape Town
Deadline : May 23, 2024
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Main Duties and Responsibilities
- Working within an IT Support Service Desk environment
- Answering all inbound calls via the contact centre
- Provide 1st-line telephonic IT support to global users
- Monitoring of the inbound ticket queue and assisting or allocating to appropriate resources within the team
- Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
- Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
- Contribute fully as an active team member and ensure team objectives are achieved
- Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch
Requirements
- Cape Town based candidates only
- Based first 3 months onsite, thereafter moving to flexi working model
- Well spoken (as role will require 99% telephonic support with users from global offices)
- No previous working experience required
- Matric certification
- IT based qualification or certification
- Able to learn quickly and in a fast-paced environment
- Good internet service at home
- Have a quiet home/work setup (to be able to provide support without interference or background noise)
- Highly motivated with a passion for technology and customer service
A highly trustworthy individual
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now