Job title : Customer Support Advisor- Claremont -Cape Town
Job Location : Western Cape, Cape Town
Deadline : September 22, 2024
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PRINCIPAL DUTIES & RESPONSIBILITIES
- Answer calls professionally
- Provide personalised customer service of the highest level
- Respond to customer enquiries or questions
- Handle and resolve customer complaints
- Provide customers with product and service information
- Build customer’s interest in the services and products offered by RISA
- Data entry and maintenance of customer/potential customer data bases
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Residential job selling
- Questioning and listening skills that support effective telephone communication
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
SKILLS and COMPETENCIES
- We are passionate about delivering excellent service to every customer. Work levels 1s (and everyone in the company) keep their promises.
- Does what they say they will do to delight customers and achieve our goals every day
- Understands the customer better than anyone
- Ensures all activities and decisions make life better for customers
- We value productive, long lasting relationships with our colleagues and customers. Work Level 1s (and everyone in the company) communicates well.
- Keeps colleagues and customers informed about changes that affect them
- Listens to people’s needs and concerns, and act on what they tell us
- Is honest, focussed and straightforward in conversations
- We work together to deliver great results. Work Level 1s (and everyone in the company) support their colleagues.
- We treat our colleagues with respect and recognise everyone has an important contribution to make
- We trust colleagues to take ownership of and effectively manage customer relationships
- We make sure colleagues have the support, tools and training to do their job well.
QUALIFICATIONS and EXPERIENCE
- Contact Centre Experience (2-3 years+)
- Indoor Sales Experience (advantageous)
- Sales Experience (2-3 years+)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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