Call Centre Operator – IIE HSM & CCS – Johannesburg needed at ADvTECH
Job title : Call Centre Operator – IIE HSM & CCS – Johannesburg
Job Location : Gauteng, Johannesburg
Deadline : May 25, 2024
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PRIMARY PURPOSE OF THIS JOB:
To recruit new students through the application of the Capsicum Culinary studio and IIE School of Hospitality and Service Management methodology, effective stakeholder relationship management and brand awareness.
KEY RESULT AREAS:
Cold Calling
- Views existing student database and contacts existing students for referrals.
- Contacts parents of existing students and enquires about sibling’s prospective enrolment at CCS & IIE HSM.
- Resurrects in-active students from database.
- Contacts prospective students to market the brand.
Telephone Consultation
- Makes initial telephonic contact with prospective students.
- Introduces the brand.
- Invites them for telephonic interviews to discuss prospective career options.
- Sets up telephonic consultations.
- Explains the purpose of the interview and the process.
- Acquires student’s details for the database.
- Captures student’s details on the database.
- Presents CCS & IIE HSM philosophy.
- Asks career specific questions to establish course of interest.
- Discusses the course/s in detail.
- Checks for understanding.
- Responds to the prospects’/ student’s queries and concerns.
- Advises students/prospects that the acceptance into CCS and IIE HSM is subject to them meeting the entrance criteria of the respective course.
- Builds rapport with the students during the interview process.
- Advises students of the application closing date.
- Persuade students to fill out the application form before ending the call (within the terms and conditions as set out in Consumer Protection Act)
QUALIFICATION REQUIREMENTS:
- Matric Certificate
- Sales & Marketing Diploma (Ideal)
SKILLS REQUIREMENTS:
- Telephone Etiquette
- Advanced Oral & Written Communication
- Valid drivers license & own vehicle
- Time Management & Planning
- Willingness to Learn
- Customer Service Focused
- Target driven with an ability to handle pressure
EXPERIENCE REQUIREMENTS:
- 1-2 years in a target driven sales environment with presentation to all levels.
- 1 year sales experience and customer service experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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