Controller – Frontline Department needed at Brights Hardware

Job Description

• Purpose: The purpose of this job is to ensure that service standards are met and that customer issues are resolved; this can be achieved through accurate checking of invoices. This will result in securing that an actual item purchased corresponds with the customers receipt, in order to avoid losses.

KEY RESPONSIBILITIES:

• Ensure that the actual item/s purchased corresponds with the customers receipt ensuring that the correct goods leave the premises
• Ensure that the item purchased is correctly scanned
• Keep record of inter branch sales
• Greet customers in a friendly manner as they enter and exit the store
• Monitor checkout stations (and self-service in stores with this feature) for cashier performance and needs by superior
• Avoid duplications of to follow items
• Participate in perpetual stocktakes
• Ensure housekeeping of work area according to company standards
• Perform any work-related tasks as delegated by Superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Grade C in security (advantage)
• 2 years previous experience in a similar role
• Brights Induction (Service excellence)
• Internal Procedural knowledge
• Ability to take on responsibility, be diligent & handle pressure
• Ability to work independently as well as in team
• Perform duties in an effective and efficient manner
• Product and department knowledge
• Interpersonal skills
• Good customer skills