Telemarketing Agent- Homechoice (Southern Suburbs (Cape)) needed at HomeChoice Holdings Limited

Description
What you will love doing in this role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements
What you’ll need to do this role

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun