2 weeks ago
Job title : Logistics Coordinator – Hillebrand Gori SA
Job Location : Western Cape,
Deadline : September 26, 2024
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Role and Responsibilities
- Execute export administrative duties and provide back-up assistance to team in accordance with the company’s business policies and procedures to ensure exceptional customer service.
- Receive and enter orders in FLOW (in-house system). Update system timely for transhipments & arrivals.
- Ensure timely shipping is arranged in accordance with customers requested RDS, RDD & mode /equipment type.
- Handle Full set of Shipping Documents. Check correspondence of BLs, shipping invoices, packing list, COO etc. Ensure documents are correct and provided on time to clearance agents & customers.
- Coordinate timely import & export customs clearance & deliveries.
- Coordinate with Sales dept. & export offices the timely quotation sent to customer prior shipping.
- Ensure actual invoices from vendors & invoices to customers correspond to quotations. Responsible for costs & invoices booked properly and timely in the Financial Files.
- Maintaining paper file: print file control sheet, keeping copies of shipping docs, orders, quotations, invoices from vendors, invoices to customers, important correspondence.
- For export shipments: researching and planning the most appropriate route for a shipment taking in to account the cost, transit time and security. Obtaining, checking and preparing documentation to meet customs requirements, packing specifications, and compliance with overseas countries’ regulations;
- Working closely with customers, Hillebrand export offices and third parties to ensure smooth operations to deadlines;
- Provide excellent customer service.
- Maintaining current knowledge of relevant legislation, Carrier’s route changes, political situations and other factors that could affect the movement of freight
- Shipping documents review: check that data on the shipping invoices, BLs and packing lists are corresponding to each other.
FLOW
- Updating of diary on a daily basis whilst ensuring high quality of data
- Knowledge of levels within FLOW ensuring information is updated timeously and accurately
- Ensuring dates and explanations are correctly entered on Export Status Screen
- Complete message screen to communicate with IHO’s
Invoicing
- Knowledge of sales terms and results of its influence on the company
- Production of orderly and accurate file balance sheets
- Production of accurate customer, vender / supplier invoices within agreed 5 day period
- Knowledge of financial aspects including profitability of files for customers within area of responsibility
Shipping Files
- Completion of accurate information on front sections of file
- Maintenance of documentation to be well organised and easily accessible
- Completion of additional information on reverse of file
- Accessibility of copies of correspondence
Documentation
- Knowledge of required documentation for all parties relevant to each order and purpose.
- Production of accurate documents
- Monitoring and control of documents within agreed time frames
- Control and submission of all customs related documents (I.e. DA550 & Acquittals)
Ensure Service Excellence Delivery
- Deliver customer service excellence in a professional way with a friendly style and attitude to meet and exceed customer requirements
- Cultivate and Maintain a friendly and flexible attitude
- Communicate actively with customers and develop deeper understanding of their requirements and provide Customer’s SOP
- Monitor customer-facing KPIs and use to drive improvement
- Ensure product knowledge is high
- Ensure accuracy of all operational and financial data
- Ensure correct use of company tools
Systems
- Flow, Axis, Salesforce, MSOffice
- May be required to undertake additional duties as the need of the business dictates.
- Tasks as assigned by management
Qualifications and Education Requirements
- Tertiary Level Qualification in related discipline or Freight Forwarding & Customs Compliance
- Department of Agriculture (DALRRD)
- Knowledge of Alcoholic Beverage operations
Preferred Skills
- 3+ years’ relevant experience and expertise in freight forwarding and customs clearing industry
- Alcoholic Beverage Industry Knowledge
- Solid knowledge of shipping paperwork required for import/export/air/road shipments
- Strong knowledge of International Freight Forwarding, FCL/LCL and INCOterms 2010© (2020)
- Ability to work with diverse group of people
- Excellent customer service
- Excellent communication skills
- Hardworking; Disciplined; Fast Learner
- Team Player
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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