After-Sales Technical & Administration Support – Pietermaritzburg Job at Accountancy Placements

• Our client is seeking an experienced After-Sales Technical & Administration Support professional with strong technical knowledge of outdoor power products to join their team

Responsibilities

• Provide technical support to dealers and end users, resolving product-related queries and complaints
• Assist with launching new products, transferring technical knowledge, and recommending spare parts
• Distribute technical documentation and support training initiatives
• Administer warranty claims, product returns, and unit assessments
• Maintain and update flat-rate repair time charts
• Ensure accurate reporting and effective after-sales support

Requirements

• Matric or equivalent qualification
• Minimum of five years’ technical experience in the outdoor power products industry
• Strong knowledge of forestry, garden equipment, and two- and four-stroke engines
• Competent in mechanical and electrical repairs, maintenance, and fault-finding
• Proficient in Microsoft Office and general IT systems
• Fluent in English and Afrikaans, both written and spoken
• Flexible work schedule and a willingness to travel as and when required
• Valid driver’s licence