Job title : Tech Officer :Systems Engineer (MS)
Job Location : Western Cape, Bellville
Deadline : July 25, 2024
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Job Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24×7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Or
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12
Certifications
- Professional Memberships in Relevant Industry
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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