Customer Growth Delivery & Enablement Manager Job at KAL Group

The Role

• As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.
• This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.

Main Responsibilities

• Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
• Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
• Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
• Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
• Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
• Coordinate store-level change management, communications and support through each rollout phase.
• Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
• Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.

Minimum Requirements

• Relevant degree (Business, Commerce, Information Systems or related).
• 5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
• Proven experience driving adoption of a system, process or capability programme across a distributed field network.
• Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
• Track record of structured change management and training delivery.
• Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.