IT Systems Engineer Job at Vox Telecom

The Role – Your Next Big Opportunity!

• Reporting to the IT Services Manager, you will assist the IT Services Manager and Head of IT by supporting and managing the CPT IT team, back office servers and services.
• You will support our Azure/Office 365 cloud environment and identities (Entra ID, Intune, Compliance and Security), as well as all back office products, including Active Directory, SQL, our Helpdesk ticketing system, Anti-Virus/Malware, System Management, VMware and Citrix.

What You'll Be Doing:

• Installing, configuring, updating, and maintaining server software/hardware
• Managing and maintaining the company’s backup systems (Veeam, Azure Backup)
• Managing technical services of the Windows network infrastructure, including Entra ID, Active Directory, DNS, DHCP, LDAP, Group Policy, Conditional Access and Microsoft Intune
• Working with Microsoft Purview (Compliance, DLP, Information Protection, IRM, etc.)
• Maintaining security within the network (Sophos XDR, Tenable, Microsoft Purview, FortiClient, ISO27001 standards)
• Maintaining and assisting with the IT infrastructure (LAN cabling, Server Room related)
• Monitoring & ensuring uptime of the IT infrastructure
• 3rd level support or escalation of IT Helpdesk calls
• Ensuring that the company’s IT standards & policies are adhered to
• Ensuring security of the systems, apps and environment
• Managing the Vox internal IT suite of applications and services
• Assisting with all IT projects, including upgrades (Server OS, Applications, etc.) & rollouts/migrations
• Assisting with Risk/Governance related tasks and projects
• Keeping documentation of system processes, new implementations, processes and projects up to date
• Ensuring daily, weekly and monthly checks are done, with relevant reporting completed

Who You Are:

• Client-focused, with strong customer service principles – patient when dealing with difficult ‘customers’
• Able to lead and work in a team environment
• Able to multitask and prioritise effectively
• Excellent organisational and interpersonal skills
• Attention to detail – accurate and analytical
• Deadline orientated, handling stress and pressure well
• Flexible with working hours – afterhours work and overtime will be required
• Available for standby when required
• Prepared to go the extra mile to get outstanding issues resolved or calls done

What You'll Need:

• Matric
• MCSE 2019 or higher equivalent
• MS 365 / Azure Administrator / Core Infrastructure certification (current within the last 18 months)
• Office 365 qualification/experience or O365-related exams passed, with working knowledge of Office 365 and Azure Intune
• 5–10 years’ experience in a System Engineer/Support Administrator role, with exposure to complex IT systems in medium to large enterprise environments (multi-site network and/or 1 000+ users)
• Extensive knowledge of the Microsoft 365 suite (Entra ID, Exchange, Purview, Defender, Intune, Azure, Teams, SharePoint) and Microsoft Cloud products
• Full working experience of Windows Server 2019/2022/2025, plus knowledge of SQL, Windows IIS and firewall systems
• Extensive knowledge of LAN and WAN protocols, IP networking (FTP, SMTP, DNS, DHCP, NAT, MPLS) and network services (email, internet, firewall)
• Experience with backup solutions (e.g. Veeam, Avamar)
• Experience administering network security (e.g. FortiClient, Sophos XDR, Tenable, Conditional Access, Wireless)
• Experience with reporting tools for gathering IT or network stats
• Strong knowledge of desktop hardware, mobile devices, operating systems and software, and the major manufacturers (HP, Dell, Lenovo, etc.)
• Scripting and data extraction from Office 365, Active Directory and Windows
• Advantageous: VMware / Hyper-V exposure, PowerShell and scripting