Job Purpose

• We are looking for a Commercial Valuations Administrator to join a dynamic team of commercial, moveable and immovable valuers by providing support to the team in order to achieve Nedbank’s strategic objectives.
• In this role you will be required to provide and perform quality and accurate business administrative support services to internal and external stakeholders.

Job Responsibilities

• Track the volume of valuations performed in relation to turnaround times.
• Ensure assessments are valid and of high quality by complying with policies, procedures, processes, and standards.
• Provide guidance and support to stakeholders to minimize rework.
• Track individual and team performance against performance indicators.
• Comply with service level agreements to make accurate decisions the first time.
• Provide feedback on application decisions based on the organization’s risk appetite.
• Share knowledge on service offerings and client needs.
• Engage with team members, managers, and peers through interactions and meetings.
• Conduct surveys to gather feedback on performance.
• Identify current and future training and development needs.
• Ensure the execution of preparations according to the onboarding checklist.
• Capture and process administration requests on the relevant system.
• Capture and process data on the relevant system.
• Identify and recommend opportunities to enhance processes, systems, and policies.
• Monitor and verify the process flow till completion.
• Extract, generate, and check reports from the system.
• Ensure compliance with Nedbank policies and FICA rules.
• Save electronic files on the server or in a physical secure repository.
• Email the Team Manager when cases or call records are not found or if there is a mismatch of accounts.
• Keep abreast of legislation and industry changes.
• Demonstrate these through interactions with the team and stakeholders.
• Identify training courses and career progression opportunities.
• Complete learning activities, practice experiences, and obtain/maintain certifications.
• Maintain and share knowledge with the team.
• Generate and make available relevant reports and MIS.
• Respond to queries and action requests within the Service Level Agreement (SLA).
• Manage and process invoice payments accurately and efficiently.
• Implement financial controls to ensure all payments are properly authorized and documented.
• Ensure accurate and controlled payment of vendors, suppliers, and internal stakeholders to maintain high levels of customer satisfaction.
• Address and resolve any payment-related issues promptly to ensure smooth operations.
• Oversee and execute payments to branches and client accounts in a timely manner.
• Ensure all transactions are recorded and reconciled accurately.
• Perform regular reconciliations to ensure all financial records are current and accurate.
• Identify and resolve any discrepancies in a timely manner.
• Effectively respond to business queries related to payments.
• Provide clear and accurate information to stakeholders regarding payment statuses and issues.

Minimum Experience Level

• 5 years senior admin level in financial services industry
• SAP Ariba experience would be an advantage

Requirements

• NQF Level 5 or Higher in a Financial or Banking related field essential