CCTV Control Room Operator – Paarl needed at Tsebo Solution

Duties & Responsibilities

ROTATION OF SECURITY PERSONNEL AT POSTS

• To ensure consistency with regards to access control measures / SOP’s, searching requirements etc.
• In the event of illness or absence officers can work at all posts and understand the dynamics / requirements of each entrance.
• It is also to confuse possible criminal ‘elements’ that maybe watching the security personnel at the entrances / posts.

THERMAL CAMERA MONITORING

• The purpose of monitoring the perimeter thermal cameras is when the service provider / off site control room (Astrosec) need to deploy to site or in the event of a major breakdown for whatever reason that they cannot monitor the perimeter cameras from their control room. In this event the controllers must monitor for activity / thermal camera alarms which come up on the spot monitors to be able to dispatch the tactical team, responder and or managers to investigate the ‘activity / movement ‘observed. Once Astrosec are on site they will resume with their responsibilities of monitoring the perimeter cameras. (Same applies when they leave the Estate to return to their control room).

MONITORING ESTATE CCTV MAIN GATE CAMERAS

• To ensure there is an officer POSTED and visible at the exit and entry vehicle lanes either side of the security office.
• To ensure officers do not gather in the security offices.
• To ensure that the officers conduct their afterhours patrols (Instacom).
• To make sure officers are alert and awake.

PULSE VEHICLE TRACKING / VEHICLE KILOMETER READINGS

• That security personnel are conducting the required vehicle patrols on the perimeter and inside of the Estate (tactical outside perimeter and responders inside on the roadways and all suburbs/ areas).
• That the security vehicles are all accounted for and not off the Estate without the shift / senior manager’s permission.
• In the event of an emergency / complaint you can locate the vehicle on the tracking monitor and dispatch the closest vehicle to the incident / emergency.

CIIMS / ONLINE

• This online system is PC based and supplied in the control room.
• To enter all occurrences and / or incidents, reports, shift change, handing over, call logs, key control, stress tests, manpower, complaints, incidents, faults on the Estate.
• To record all visits by conducted by shift managers, responders, tactical team.
• For the recording of staff booking on / off duty.
• This system will be checked by the shift manager and admin co-ordinator regularly. The control room operator will ensure that all entries / logs are done timeously, accurately and closed off properly etc with all the correct and accurate information, also ensuring that handing overtakes place for the next shift.
• On and off duty of shifts, managers, tactical, responders.
• Sick, leave, awol.
• Handing over of instructions, information, outstanding complaints / requests.
• Vehicles KM, inspections.
• Equipment handing over, return, faulty.
• Patrols conducted on Estate.
• Checks & inspections of buildings / premises.
• Alarm activations / response feedback.
• Homeowner / guest complaints / incidents reported and feedback.
• Emergency, medical incidents.
• Suspicious activity / persons / vehicles.
• Any technical faults, booms, remotes, fencing, cameras, guest system, scanners, access control – also ensuring the correct person / department has also been contacted and noted on ciims.
• Client / management requests / instructions.
• Investigations, reports, footage, photos etc. all added to online / Ciims.
• Stress tests & result.

Skills and Competencies

• Acting professionally.
• Communication (written and verbal).
• Excellent report writing skills
• Supporting and working with others.
• Assertiveness and professional.
• Computer literate

Qualifications

• Matric.
• Psira Grade B
• CCTV course