KEY OUTPUTS

• Computer hardware installation, maintenance and support.
• Software installation, maintenance and support.
• User support and one-on-one training in respect of the above.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• A recognised Grade 12 certificate plus a three (3) year Computer qualification obtained at a University/Technikon, or other acknowledged tertiary institution.
• One (1) year of relevant work experience in an IS Department in the field of Support.
• Effective working relationship with the IS team.
• Excellent analytical skills, business acumen and the ability to deal with ambiguity and meet demanding deadlines and manage projects.
• A sophisticated collaborative style is advantageous.
• Project management experience is essential.
• Service excellence imperative.
• Multi-level and diverse stakeholders.
• Complexity in co-ordinating across organisational levels.
• Networking with relevant stakeholders.
• Integration across all business units.