Operations Manager – Intimate Apparel/E-commerce | Durban needed at Salesworx Recruitment Ltd

Job Description

• Salesworx is proud to partner with Liza Clifford Professional Bra Fitting Studios in the search for a dynamic and experienced Operations Manager.
• This is an exciting opportunity to join a well-established, customer-focused brand that has redefined the lingerie retail experience in South Africa. We’re looking for a hands-on leader with strong operational, people management, and retail/e-commerce experience to ensure smooth day-to-day operations across multiple studio locations.
• If you’re passionate about creating exceptional client experiences, driving efficiency, and leading motivated teams within a purpose-driven brand — we’d love to hear from you!

The Role

• You’ll be the heartbeat of our day-to-day operations, ensuring that every studio, every order, and every customer experience runs seamlessly — from stock arriving in the UK to a client unwrapping her beautifully packed bra in Bloemfontein.

Your key areas of focus will be:

Supply Chain & Logistics (30%)

• Manage imports from the UK, courier relationships, and inter-studio transfers to keep stock moving efficiently.

Inventory & Stock Control (25%)

• Oversee accurate inventory in Cin7 Core, reconciling with Shopify and studio sales to maintain healthy stock levels and reorder points.

Customer Service Management (25%)

• Support our “Courage Consultants” and virtual team in resolving client queries with empathy and efficiency, maintaining our gold-standard service reputation.

Fulfilment & Dispatch (20%)

• Manage fulfilment flow, accuracy, and timeliness — ensuring every parcel is packed beautifully and delivered on time.

Requirements

Core Experience & Skills

Operations Management Experience

• Proven track record managing day-to-day operations across multiple locations (preferably retail or e-commerce).
• Strong organisational and process management skills.

Supply Chain & Logistics Management

• Experience coordinating imports, courier relationships, and distribution logistics.
• Understanding of end-to-end supply chain — from supplier to customer delivery.

Inventory & Systems Management

• Hands-on experience with inventory control systems such as Cin7 Core, Shopify, or similar ERP/e-commerce tools.
• Able to reconcile stock, track movement, and maintain accurate data.

Customer Service Oversight

• Experience leading or supporting a customer service team.
• Ability to resolve client queries efficiently while maintaining high service standards.

Fulfilment & Dispatch Supervision

• Strong understanding of order fulfilment processes, quality control, and delivery performance metrics.

Data & Analytical Ability

• Comfortable working with performance metrics (delivery rates, inventory turnover, accuracy percentages, etc.).
• Able to interpret reports and drive continuous improvement.

​​​​​​​Personality & Leadership Attributes

• Highly organised, structured, and detail-oriented.
• Calm under pressure, adaptable, and solutions-driven.
• Strong communicator who can manage, motivate, and align cross-functional teams.
• Customer-centric mindset — understands that operations excellence drives brand experience.
• Values-driven, aligned with the brand’s mission to empower women and deliver excellence with heart.

Desirable Background

• 5+ years’ experience in retail operations, supply chain, or e-commerce.
• Exposure to both physical retail and online store environments.
• Prior experience in a fast-scaling SME or brand with multiple outlets a strong plus. 
• A natural organiser who thrives on efficiency and structure 
• Experienced in inventory systems (Cin7, Shopify, or similar) 
• Skilled at managing teams across multiple locations 
• Confident analysing reports and turning data into action
• Calm under pressure, proactive, and solutions-driven 
• ​Passionate about customer service, brand excellence, and empowering women