What you will do in this role:

• Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
• Occasional outbound calls to follow up on customer inquiries originating from an inbound call
• Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
• Building personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience

Concentrix is a great match if you have:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

Experience

• Minimum 12 months call center experience working in a customer service role supporting customers on voice
• Exposure to chat and email (advantageous)