RFR Domestics and Cross Border Controller needed at DHL

In this Road Freight – Domestic and Cross Border position

• You will understand and process Road Freight shipment requests and execute such requests expertly.
• You will arrange bookings based on customer requirements with the most qualified and cost-efficient transport supplier capable of executing the shipment requirements.
• You will register shipments on CW1 and SALOODO! within the specified timeframes (1 hour) after receiving shipping instructions.
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently and effectively customs clear the shipment within the specified time frame (3 hours).
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACRs and WIPs are loaded onto the registered file at the time of registration.
• You will ensure all files are properly billed out within acceptable time frames, following best billing practices and ensuring accepted GP margins are maintained.
• You will coordinate the movement of cargo within required/stipulated time frames to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier, and Agents).
• You will develop and maintain relationships with suppliers and customers.
• You will prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation and maintenance of supplier rates and contracts, new/change of systems, and directives.
• You will receive and accept transport orders from customers.
• You will book shipments with transporters on time.
• You will follow up on acquittals for RIT/RIB shipments.
• You will follow up on PODs (proof of delivery) with transporters.
• You will arrange the collection and packing of customer cargo.
• You will supply carriers with transport order instructions, CW1 reference numbers, and SALOODO! shipment numbers.
• You will send pre-alerts to customers, destination offices, and agents.
• You will invoice shipments based on estimates or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance with regulations.
• You will participate within the department regarding industry or regulation changes.
• You will identify hazardous cargo and ensure the cargo is transported under the right regime.
• You will follow up on Standard Operating Procedures (general or customer-specific).

Now, here’s what we need from you.

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• SALOODO! Admin-user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure
• 3 – 5 years related experience
• Must have a matric.