Lead: Service and Support needed at The South African Revenue Service

Job Purpose

• To manage regional services and provide support through ensuring compliance with OHS requirements, including Control Health (Audit), Physical Facilities, consolidating the SARS organisational arrangements with regards to general housekeeping, Finance, Security and Procurement.

Education and Experience

Minimum Qualification & Experience Required

• Honours degree/Postgraduate Diploma (NQF8) in Accounting, Finance, Audit or Business Management, AND 10 to 12 years’ experience in a Financial or Business Management environment, of which 3 to 4 years at middle management level.

 OR

• Bachelor’s Degree or Advanced Diploma (NQF 7) in Accounting, Finance, Audit or Business Management, AND 12 to 15 years’ experience in a Financial or Business Management environment, of which 3 to 4 years at middle management level.

Job Outputs:

Process

• Collaborate with the Asset Management team to verify the list of impaired assets for the region, action the move of assets under construction and the transfer of assets in line with applicable processes and procedures.
• Collaborate with the Health and Safety team in ensuring the region comply to the Occupational Health & Safety requirements and keep staff informed of any health and safety matters and development programmes.
• Conduct regular training sessions and webinars to educate stakeholders on compliance requirements. Implement user-friendly online portals and tools to simplify compliance processes.
• Develop a knowledge management system to capture and share best practices across the organization and ensure transparency and accountability in all service and support activities.
• Develop and distribute clear guidelines and FAQs to help stakeholders and traders understand their obligations.
• Develop and implement advanced monitoring systems to detect non-compliance and collaborate with enforcement teams to ensure timely and effective action against non-compliance.
• Drive and monitor the bi-annual asset verification cycle, provide regular feedback to managers and ensure the deadline is met.
• Ensure all security protocols are adhered to with zero breaches reported and improve incident response time.
• Lead initiatives to upgrade and integrate support systems with the latest technologies.
• Manage finance function within the region, including budgeting, forecasting, risk management, adherence to the PFMA, asset management, procurement processes, travel management and petty cash management.
• Monitor procurement governance processes within the region to minimise risk, comply with PFMA and ensuring no audit findings by the Auditor-General.
• Oversee physical facilities, including general housekeeping to ensure SARS standards are maintained.
• Represent the region in various committees, provide inputs and implement good governance in area of responsibility.
• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
• Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures; preventing illegal, unethical or improper conduct.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Respect
• Service Delivery Innovation
• Trust
• Fairness and Transparency
• Honesty and Integrity

Leadership competencies

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspire others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Governance, Ethics and Values
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Service Delivery
• Strategic Planning and Reporting
• Change Management