Ops Specialist: Learning Delivery Customs & Excise x3 needed at The South African Revenue Service

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by delivering and evaluating learning and development programmes for SARS, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree/ Advanced Diploma (NQF 7) and 5 -7 years’ experience in an International Trade (Supply Chain) / Commercial/ Customs and Excise/ Learning & Development environment, of which 2-3 years’ is at a functional specialist level?

OR

• Senior Certificate (NQF4) and 10 years related International Trade (Supply Chain) / Commercial/ Customs and Excise/ Learning & Development experience, of which 2-3 years is at functional specialist level?

Additional Technical Competencies:

• Facilitating Customs & Excise learning programmes
• Strong understanding of international, regional, and national Customs and Excise regulations, tariff classifications, and trade agreements (e.g., WTO, regional trade blocs).
• Customs technical experience in Licensing, Registration, declaration processing and systems, Valuation, Tariff, Origin, searches & examinations and Customs Audits
• Technical Excise Industry experience, Excise account management & Excise Audits

Job Outputs:

Process

• Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
• Execute and evaluate training to address identified needs.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.(I)
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Execute specialist input through investigation and opportunities within the product process including risk concern.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.(I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• People Skills (Proficiency level 2)
• Efficiency improvement (Proficiency level 3)
• Relationship Management and Networking (Proficiency level 2)
• Knowledge of HR Policies and Procedures (Proficiency level 2)
• Conceptual Ability (Proficiency level 2)
• Organisational Awareness (Proficiency level 2)
• Human Resource Consulting (Proficiency level 2)
• Problem Solving and Analysis (Proficiency level 2)
• Commitment to Continuous Learning (Proficiency level 2)
• Fairness and Transparency (V) (Proficiency level 2)
• Learning and Development Implementation (Proficiency level 3)
• Reporting (Proficiency level 3)
• Analytical Thinking (Proficiency level 2)
• Attention to Detail (Proficiency level 2)
• Functional Policies and Procedures (Proficiency level 3)
• Honesty and Integrity (V) (Proficiency level 2)
• Accountability (V) (Proficiency level 2)
• Respect (V) (Proficiency level 2)
• Business Knowledge (Proficiency level 3)
• Training provision (Proficiency level 3)
• Adult learning facilitation (Proficiency level 3)
• GOC Confidential
• Data Collection and Analysis (Proficiency level 3)

Technical competencies

• Adult Learning & Facilitation
• Customs Technical skills in Licensing, Registration, declaration processing, Valuation, Tariff, Origin, searches & examinations,
• Excise Technical skills, relevant industry knowledge , account management and Excise Audit skills
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Human Resource Consulting
• Knowledge of HR Policies & Procedures
• Learning & Development Implementation
• Reporting
• Training Provision
• Functional Policies and Procedures
• Curriculum Design