Service Recovery Advisor-16 needed at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Are you someone who can:

• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
• Resolve all customer queries efficiently, and within agreed timelines.
• Prepare business communication that is of a professional standard
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
• Manage own development to increase own competencies

You will be an ideal candidate if you:

• Matric (Grade 12)
• 2 -3 years’ experience in the field
• Relevant Systems Knowledge and experience

End Date: December 3, 2025