Junior Sommelier – Nobu needed at One&Only Resorts

Job Summary

• Perform his/her assigned tasks to the highest professional standards, displays good salesmanship in up- selling skills. Demonstrate excellent menu product knowledge with both food and beverage, telephone skills and etiquette.
• Displays team work attitude towards his/her colleagues. Communicates with guests and report guest’s feed back to the Nobu General Manager and too ensure service quality level is maintained at all time.
• Nobu Cape Town requires an in depth knowledge of the product and standards of the brand. The candidate will take the role as a whole, and under the supervision of restaurant and bar management, manage glassware, partake in compulsory spot checks and stock and stock take and be accountable for imbalances

Key Duties and Responsibilities

• Ensures that all mise – en place is correctly prepared prior to commencing service.
• Presents the wine list within the time parameters set by the resort.
• Demonstrates excellent product knowledge of all food and beverage offered by Nobu.
• Ensures that daily requisitions are placed according to the restaurants / bar’s requirements and wastage is minimized and controlled by documentation as per the SOP’s of the resort.
• At all times, act in a responsible manner, especially in regard to the sale of alcoholic beverages.
• Maintain and create a working environment that reflects a sense of place.
• Ensures all tasks assigned, are completed, in a timely fashion.
• Ensure the least breakage of glasses by working in a professional manner.
• Attend and manage stock take and spot checks as determined by management.
• Must participate in required training for colleagues and maintain targets set for pass mark expectations in assessments.
• To be conscious and responsible regarding energy and water conservation.
• Report incidents of breakages, equipment repair and maintenance to Team Leader / Supervisor.
• Maintain par levels of all glassware and OE related to the role of Somm.
• To be fully aware about all health and safety, fire and emergency procedures.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Handle any guest complaints in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Practice proper telephone etiquette with colleagues and resort’s guests.
• Ensure all activities are carried out honestly, ethically and within the parameters of South African Law.
• Review the guest preferences, prior to approach guest tables, if recorded, as promised to our customers.
• Use the upselling techniques at suitable timing, in order to increase the hotel revenue, to achieve the annual goals.
• Update and maintain beverage list updates and printing.
• Ensure micros is up to date and free of clutter for all beverages.
• Greet our customers with the unique one & only greeting techniques and greeting standard.
• To double check the guest checks / bill before presenting to the customer, ensuring no discrepancies through correct billing
• To ensure acknowledge and greet guest with good eye contact, energetic and professional manner.
• Performs any additional or special duties, as directed by a superior.