Ops Manager: Processing needed at The South African Revenue Service

 Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing production and resources within the processing area, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) and 5 – 7 years’ experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level.

OR

• Senior Certificate (NQF 4) and 10 years’ experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level

Job Outputs:

Process

• Ensure the capacity of the production environment is sufficient to cost effectively meet forecasted business requirements.
• Develop and Implement production strategies and plans in support of the communication plans.
• Build and maintain relationships with internal and external clients and stakeholders, ensuring successful service delivery and support.
• Provide regular reports of activities and performance to ensure the accurate recording and communication of progress of agreed objectives.
• Ensure that agreed productivity targets are monitored and managed across the full range of activities.
• Identify re/design and manage implementation of projects and processes to ensure continuous enhancement/ improvement of service delivery.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, cause and effects and to make decisions to overcome problems and to provide solutions.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team’s adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behavior on others
• Develop teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organizing
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Processing
• Quality Management
• SARS Systems Products