Description
Purpose of the job 

• Are you a proactive, tech-savvy problem solver with a passion for transforming business processes? Join our Commercial Department as a Business Analyst and play a pivotal role in revolutionizing how the PEPMoney team operates. You’ll be at the heart of ensuring our systems are not just functional but cutting-edge, while empowering users with the tools and processes they need to thrive.

Key Responsibilities

• Maintain, support, and improve existing business processes and technologies.
• Monitor and evaluate system performance and resolve issues proactively to ensure seamless operations.
• Provide system consulting, user support, and problem analysis.
• Research and recommend new solutions and enhancements to business processes and technologies.
• Conduct solution analysis, design, and documentation, and manage change implementation plans.
• Design business processes and create detailed functional specifications.
• Test and implement new systems or changes to existing ones.
• Oversee resource allocation and management.
• Develop and write detailed reports and specifications.
• Create and maintain user training manuals and standard operating procedures.
• Serve as a liaison between business stakeholders, technical teams, and third-party vendors to identify and translate business needs into actionable solutions.
• Participate in project management within an Agile Scrum team.
• Stay updated on relevant regulations and ensure compliance.
• Manage ad hoc projects as needed.

Requirements

Required Knowledge, Skills and Competencies

• Degree in Commercial, Business, or Accounting.
• Minimum of 3 years of experience as a systems or business analyst, preferably in the financial services industry.
• Above-average computer literacy, particularly with Google Docs, Google Sheets, Google Slides, and Draw.io.
• Experience with business process management software and methodologies, including tools like Notion and JIRA.
• Experience with User Acceptance Testing. 
• Proficiency in business process mapping.
• Knowledge and experience with Google BigQuery.
• Retail experience is critical, specifically experience with point-of-sale systems..
• Accounting and reconciliation experience is a plus.
• Strong attention to detail, sound business acumen, and excellent interpersonal and problem-solving skills.
• Resourceful, results-driven, self-motivated, and a strong communicator who excels in a team environment.