Signal Management Coordinator needed at Fidelity Services Group
Job title : Signal Management Coordinator
Job Location : Western Cape, Cape Town
Deadline : January 11, 2026
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Overall Purpose of the Job:
- To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.
Minimum qualifications and experience:
- Grade 12/ Matric
- Computer Literate essential ( MS Office Outlook)
- Customer Service experience
- Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)
Main duties & Responsibilities:
- Arrange Technical call outs and ensure technicians are adequately scheduled
- Arrange for excessive response letters to be delivered to repetitive clients
- Check and monitor completed technical call outs by Signal Management technicians to rectification.
- Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
- Collaborate with other business units
- Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
- Drive a reduction in customer activity rates
- General administrative duties.
Behavioral Competencies:
- Problem Solving
- Customer Focus
- Planning and organising
- Written Communication
- Drive for results
How to Apply for this Offer
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