Maintenance Manager – Protea Hotel by Marriott OR Tambo Airport needed at Marriott International

JOB SUMMARY

• Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.  Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.  Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• Grade 12 or Equivalent.
• Trade qualification (HVAC-R/Electrical/Plumbing) – advantageous.
• Minimum of three years hotel/lodge maintenance experience or similar – required.
• Proven record of leading a team of diverse skills.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Develops specifications and requirements for service contracts and administers such contracts to support building needs.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.
• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and providing feedback to individuals and or managers.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensures employees are treated fairly and equitably.