Job Description

• Credit Guarantee Insurance Corporation of Africa Limited is looking for a passionate Systems Administrator who will help us protect our network and systems from cyber threats and assist with configuring and supporting laptops servers and desktop computers. Responsibility will include monitoring, analysing, and responding to security events and incidents and maintaining and implementing security tools and policies. In addition, you will be responsible for configuring, installing and supporting senior employees’ laptop computers.

Responsibilities:

• This role will install, manage, maintain and support Windows Laptops as well as Windows  and Linux Servers, Microsoft Office, Anti-virus, Anti-Malware, peripheral devices such as printers and other end-user applications and clients.
• In addition, you will collaborate with other IT staff and stakeholders to ensure compliance with security standards and best practices.
• Set up, manage and review user accounts and permissions
• Network
• Active Directory
• In-house developed end-user applications
• Perform security assessments and audits of the network and systems
• Identify and report security vulnerabilities and incidents
• Guide end-users on hardware and software usage
• Respond to user requests and queries via phone, email, or ticketing system
• Implement and configure security solutions on end-user devices such as antivirus, encryption, etc.
• Diagnose and resolve hardware and software issues on laptops and desktop computing equipment
• Install, configure and update hardware and software according to Clientele’s standards and policies.
• Conduct security awareness and training programs for staff and users
• Research and stay updated on the latest security trends and technologies
• Maintain security policies and procedures
• Maintain and update the IT inventory and documentation
• Escalate complex or unresolved issues to the senior IT staff or external vendors

Qualifications and skills:

• Bachelor’s degree/diploma in computer science, information security, or related field (preferred)
• Microsoft Qualification such as MCSE required
• Certifications such as CompTIA Security+, CompTIA A+, CEH, CISSP, etc. is an advantage
• Minimum of 3 years’ experience in IT Operations
• Knowledge of security tools and techniques, such as penetration testing, vulnerability scanning, incident response, etc.
• Knowledge of network and system administration, including Windows, Linux, and cloud platforms
• Microsoft Windows Operating system and Linux
• Active Directory
• LAN / TCP/IP networking
• Excellent communication, customer service and problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team