Brief Description        
Qualifications and Required Skills:

• B.Bibl, BInf degree or Bachelor’s Degree plus Postgraduate Diploma in Library and Information Science (LIS) or Hons in LIS, with 3 years relevant operational experience in interlibrary loans procedures, workflows, systems and policies in an academic or research library.

Knowledge and skills:

• Thorough knowledge of library policies and procedures as they relate to interlibrary loans. 
• Comprehensive understanding of the interlibrary loan process.
• Knowledge of interlibrary loan services and procedures.
• Experience with library cataloguing and classification systems.
• Ability to research, locate, and access materials held in all libraries.
• Proficiency in using library databases and other online resources.
• Experience of Integrated Library Systems.
• Knowledge of various reference sources and techniques
• Excellent oral communication skills
• Excellent customer service skills.
• Knowledge of the interlibrary loans protocols and policies of other institutions. 
• Ability to read, understand and apply the policies, procedures and protocols for Interlibrary Loans and OCLC (Online Computer Library Center).
• Ability to proficiently use the online catalog, OCLC database, other bibliographic tools, and databases.
• Good report writing skills
• Ability to compile statistical reports

Responsibilities include processing requests, tracking borrowed items by: 

• Provide effective and efficient interlibrary loans service for Wits Libraries users and external researchers nationally and internationally.
• Perform searches to identify and locate materials requested. 
• Arrange loans of materials to and from other institutions and return materials to lending institutions. 
• Maintain relationships with other libraries to ensure efficient resource sharing.
• Develop and coordinate training program.
• Assist in training ILL Library Assistants and fieldwork students on the processes, procedures and policies.
• Update and assist Manager on changes to ILL database, procedures, service and/or policies.
• Coordinate the workflow of the Library Assistants.
• Update and maintain ILL profile in OCLC resource sharing database.
• Maintain accurate records and statistics related to interlibrary loan activities.
• Monitor the section in the absence of the manager.